Johnny Rockstar

Dear ATT,

I hate you. I don’t hate you for your piss-poor 3G coverage like a lot of people do. Nor do I hate you for monopolizing the iphone. I don’t even hate you for your draconian early termination fees, over-priced phones, or wretched customer service. The reason I hate you is the mysterious $18.00 “upgrade” fee you charged me when I renewed my contract and took advantage of your free “upgrade” option. What does this fee cover I wonder? I’m the one who has to do the work. I’ll be the one opening my old phone and removing the SIM card. I’ll also be the one opening the new phone and putting that same SIM card in place. Normally I would charge a $50.00 service fee for doing this. But since I allowed you to keep me as a customer, I will give you a one-time special rate of just $18.00. Please be advised that at this time I only accept cash or certified money order.

Sincerely,
What the Eff Does Your Upgrade Fee Actually Cover?

Posted by Johnny Rockstar at 03:07 PM | Permalink | Comments (0)

That is all

Posted by Johnny Rockstar at 10:14 PM | Permalink | Comments (3)

Been awhile since I’ve updated here. I’ve been super busy at work, with projects backing up months in advance. Awhile ago I took a week off for Christmas vacation just because I could, but now it’s going to be a hugely earned break from the slog I’ve been trudging through.

Part of my recent rush at work was to rewrite all the copy for a new web site we’re putting up. Without getting into the nitty gritty details, I tore it apart. I made it better, faster, stronger—but I know the guy who originally wrote it won’t be happy with a lot of what I did. Tomorrow is the day he comes in to see what we’ve done. Fortunately there are a few levels of people between us so I’m not worried about getting reamed out. But if I end up in the meeting, things might get uncomfortable.

Posted by Johnny Rockstar at 03:54 PM | Permalink | Comments (3)